— service —
Service concept
Yuzhong adheres to the service concept of "love customers, dare to take responsibility, and be creative!" to ensure the quality and good reputation of Dongyu Heavy Industry brand. Dongyu Heavy Industry will provide customers with the most satisfactory pre-sales and after-sales service with high-quality service attitude and consistent service enthusiasm. For this purpose, the company has developed a series of plans, design, field surveys, and equipment debugging. Specific service plans such as installation, maintenance and return visits, truly achieve high-quality products and first-class services.
Service in Dongyu is not simple maintenance. It is not only the last link of product sales, but also the first link of product research and development. It runs through the entire business activities of product development, design, manufacturing and pre-sales, in-sales and after-sales. The whole process;
Service is the process of discovering user needs and quickly satisfying them;
Service is to create user touch and realize value-added.
Purpose
Establish a service culture and concept system compatible with the corporate culture of Dongyu Heavy Industries to promote the establishment and spread of the "Dongyu Heavy Industries" brand;
Through the integration of internal resources, a high-quality service management team with strong technology, responsibility and entrepreneurial passion can be quickly formed, laying a good foundation for Dongyu Heavy Industry's differentiated service model.
Ideas
Use all available resources to create and enhance harmonious customer service capabilities;
Resources are in place, information is unobstructed, operation is orderly, procedures are controlled, and results are ensured.
CONTACT
Factory 1: Liuzha Industrial Zone, Xinhe Town, Wenling City, Zhejiang Province
Plant 2: Binhai Town Industrial Park, Wenling City, Zhejiang Province
Tel: 0576-86550188
Fax: 0576-86580801
Phone: 13736531888 15693788888
E-mail: sales@wldongyu.com
Product search
E.g: Hydraulic hammer / guide frame / excavator type / spare parts
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